Question 1

What should the customer know about your pricing (e.g., discounts, fees)?

Accepted Answer

The initial visit is always complementary with no obligation. The pricing will always be determined and explained during that initial visit to your home.

Question 2

What is your typical process for working with a new customer?

Accepted Answer

We offer complimentary, no obligation, in home visits offering a visual inspection (leak detection), mold education, analyzing the situation and why it has occurred. We then offer a solution to the problem area/s and explain the remediation process and how to avoid the problem occurring again in the future. Next, we discuss possible insurance claims, review the customers’ insurance policy and their possible mold coverage, and then we educate how to process the claim. We have all the knowledge and tools like a public adjuster does. Lastly, if needed, we are licensed and insured contractors who can educate and discuss how we can rebuild any damage caused by the mold situation.

Question 3

What education and/or training do you have that relates to your work?

Accepted Answer

We are licensed with the state of Florida to provide mold remediation services. We are experts at leak detection and mold discovery. We have more than 50 years of combined experience in the tri-country area. We have extensive knowledge on the nature of mold, the causes, attributes, resolution of the problem and how to avoid mold recurrence in the future. In addition, we have over 30 years of general contracting experience in regard to rebuilding after the mold removal process. Lastly, we know the ins and out of how Homeowners Insurance operates therefore we educate and guide our clients on how to process their claim to get the maximum money they deserve.

Question 4

How did you get started doing this type of work?

Accepted Answer

We began our business journey as general contractors, and quickly realized the dire situation in Florida with regard to mold. We switched gears and obtained our mold remediation state license and soon became experts in mold removal and remediation. We utilize our specific education and experience to eradicate mold, first and foremost, and then secondly, we utilize our general contracting expertise to aid our clients in the rebuild and reconstruction, if necessary.

Question 5

What types of customers have you worked with?

Accepted Answer

We work with homeowners and landlords.

Question 6

Describe a recent project you are fond of. How long did it take?

Accepted Answer

One of our latest success stories involved a water leak, which originated from the shower area and poured into the garage. The origin of the water leak was unknown and hidden from site. This leak resulted in mold growth. We began the mold remediation process by opening the damaged wall in the garage which shared a wall with the shower. In doing so, we uncovered a large amount of mold growth in that wall as well as adjacent walls and the shower pan. When we explored further, we discovered the shower pan had cracked overtime and was the source of the water leak. We were able to now remove all of the damaged walls, shower pan area and anything that got affected by this leak/mold. We cleaned, sanitized and encapsulated all of the affected areas. We wiped all of the unaffected areas/ surfaces in the entire bathroom area. Then we fogged the entire area, including the garage and lastly, we supplied specialty air scrubbers that were kept on 247 completely eradicating any mold in the air. We then walked our clients through the homeowner’s insurance claim process and successfully helped them obtain a large payment. We are now in the process of selecting all of the finishing touches to rebuild the entire bathroom. We will remodel this bathroom from beginning to end, installing new tile, all new fixtures, and hardware, etc. Their bathroom will be totally remodeled/updated and beautiful when we are finished.

Question 7

What advice would you give a customer looking to hire a provider in your area of work?

Accepted Answer

The advice we would give a customer looking to hire a provider in our line of work would be as follows…
1. Make sure the person you hire is licensed and insured in the state of Florida for mold remediation specifically. 
2. Look for a professional with the most experience. More experience usually means more knowledge and more expertise. 
3. Look for somebody who is a one-stop-shop. This means they can help you with your issue from the beginning all the way until the end with special knowledge of all the elements related to a mold problem (leak detection, mold, remediation, rebuild, and Insurance claims).
4. Try to find a company that is family owned and operated, will come to your house for a complementary, no obligation inspection, and if possible try to only work with the owner of the company because they will do right by you as their client in order to protect their license as well as gain referrals. 
5. Find a professional who will take the time to give you detailed mold education at home and explain how your mold situation came about and how to solve the problem, including the very important stages of the mold remediation process and how to prevent it from returning in the future.

Question 8

What questions should customers think through before talking to professionals about their project?

Accepted Answer

Some common questions that should be thought through are as follows… 
1. Do I see a water stain? And if so, where is it coming from? 
2. What am I seeing on the wall? Is it mold? Is it dangerous? 
3. I have not been feeling well, I have headaches or breathing issues or pain in my chest, etc.; is there something in my house that can be causing this?
4. If I have a water leak, what do I do next? Who should I call? Do I need to do a dry out? Do I need special machines to remove the water? As a result of the water leak, do I have mold growing? (The answer is yes. Always yes) 
5. What type of professional do I reach out to solve this specific problem?

Frequently Questions

Preguntas frecuentes